Privacy Policy

1. Introduction

Meet & Greet Dhaka ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our airport concierge services at Hazrat Shahjalal International Airport (HSIA), Dhaka.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Identification: Full name, passport number, nationality
• Contact Information: Email address, phone number (including WhatsApp)
• Travel Details: Flight number, arrival/departure date and time, airline name
• Payment Information: Payment confirmation details (we do not store full card numbers)
• Service Preferences: Package selection, special requirements, dietary restrictions

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our airport concierge services
• Confirm and manage your booking
• Communicate with you about your service via WhatsApp or email
• Send booking confirmations and service updates
• Respond to your comments, questions, and customer service requests
• Comply with legal obligations and airport authority requirements

4. Sharing of Information

We may share your personal information in the following situations:

• Airport Authorities: We may share necessary information with HSIA authorities as required by law or for security purposes.
• Service Partners: We work with trusted transportation and luggage service partners who are bound by confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, regulation, or legal proceedings.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for 3 years.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict processing of your information
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at: [email protected]

8. Cookies

Our website uses minimal cookies to improve user experience. These include session cookies (deleted when you close your browser) and analytics cookies. You may disable cookies in your browser settings, but this may affect website functionality.

9. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Phone/WhatsApp: +8801849-848708
• Address: Hazrat Shahjalal International Airport, Kurmitola, Dhaka-1229, Bangladesh